Services

The ProSite Services team has the experience and expertise required to help ensure that every controls project is executed flawlessly. Following is an overview of the services that are included in all of MH’s controls projects.

1.) Design Documentation

  • Custom drawings detailing specific wiring diagrams are prepared for most control system manufacturers by MH’s own talented CAD staff.
  • MH Shop drawings include: Bill of materials, wiring diagrams, panel schedules, switch schedules, sequence of operations, manufacturer cut sheets, and floorplans with device layouts.
  • Preparing submittal documents in-house allows MH to respond quickly to submittal requests and design changes. Additionally, local contacts that understand every aspect of each project design are readily available to answer questions and provide guidance on how the lighting control system is intended to operate.
  • Utilizing MH’s proprietary CDAT platform (Cost and Design Assist Tool), lighting control solutions and budgetary pricing can be quickly and accurately provided for specific projects. The platform uses the size and intended use of particular spaces in conjunction with a database of what has been done on similar projects, in order to predict viable lighting control solutions. Budgetary pricing is provided along with drawings that include color coded floor plans based on the proposed control scenario. Control zones are linked to wiring diagrams that show the components and connections required for each scenario. These wiring diagrams are intended to show enough detail for a quick take off of the installation labor required. A report is also included that lists device quantities and cost per control scenario. This powerful software tool allows MH to provide rapid and accurate lighting control cost estimates backed by enough detail to help make educated decisions as a part of an iterative, budget driven design process.

2.) Preconstruction/Rough-In Services

  • Included with MH’s control system services on most projects is an on-site (or via conference call) meeting that occurs prior to the rough-in of control system components. Upon signed approval of the submittal package and placement of the order, a ProSite Services technician will meet with the installing contractor to review the installation process. Final, approved, control system shop drawings will be provided to the installing contractor at or before this meeting. Questions regarding device placement, conduit routing, wire types, and expectations will be reviewed at this meeting.
  • The purpose of this meeting is to educate the installing contractor on the intended operation of the specific lighting control system including an understanding of device installation locations and interconnecting wiring requirements. Developing this understanding prior to device rough-in allows the system to be installed correctly the first time and helps to avoid costly re-work of system components after the fact.
  • This meeting is also an opportunity for the installing contractor to meet and work with the ProSite Services technician that will be responsible for the particular project. Contact information will be exchanged with the ProSite Services technician ensuring that specific project related questions can be addressed as they arise.  Having a local technician with a thorough understanding of the project’s control system enables the installing contractor to get quick answers without having to wait on hold after calling a 1-800 number for manufacturer technical support.

3.) Controls Coordination Meeting

  • Larger projects may include a second meeting after the equipment has been delivered to the job site. At this meeting the controls design is reviewed against actual project progress and any remaining questions regarding the installation will be addressed. The ProSite Services technician will walk the project with the installing contractor to review the completed rough-in, and will discuss schedule and what will be required to be ready for system programming and commissioning.

4.) System Programming and Commissioning

  • Upon completion of the electrical installation, a technician from ProSite Services will program and commission the system in accordance with the sequence of operations included in the submittal documents. The technician will work closely with the installing electrician while programming, to correct any wiring or installation problems that arise.
  • Site services typically include the following:
    • Control station programming
    • Relay or dimmer panel zone and time assignments
    • Installation of dimmer rack control processors and the final low voltage termination(s) to the processor
    • Photocell adjustments to meet the customer provided set points
    • Direction in the installation and focusing of theatrical fixtures
    • Operations manuals
    • Documentation of daylight harvesting system set points. Occupancy sensors and network connections will be tested when they are part of a daylight harvesting or networked lighting control system.
  • The ProSite Services technicians responsible for system commissioning work every day to ensure that these lighting control systems operate as intended. They are familiar with the installation and operation of every lighting control line that MH represents and have learned the capabilities and limitations of each system directly. Their hands-on experience with repeated system installations gives them, in many cases, a better understanding of the detailed operation of these systems than even the manufacturer has. This experience is also communicated to MH’s dedicated lighting control designers to ensure that the best lighting control solution is selected for each project.

 5.) Owner Training

  • At the conclusion of all installation and programming activities, the ProSite Services technician will provide one or more training sessions for the system operator(s) to ensure that they know how to operate the newly-installed lighting control system. This session will also include a full demonstration of the operational lighting control system and allow the users to ask any questions about how the system is programmed.
  • For projects with more complex control systems, at least two owner training sessions are scheduled.  The first occurs at project completion. An additional training session will be scheduled post-occupancy where the owner of the facility will be trained on programming modifications that will be tailored to the owner’s specific needs based on the actual operation of the facility. This approach enables the owner to understand what changes need to be made after utilizing the actual system, avoiding unscheduled contractor call backs based on evolving needs of the owner.
  • Operations and maintenance manuals will be provided and reviewed at this session.
  • Once owner training is complete, the ProSite Services technicians will be responsible for administering the warranty on the lighting control system. Having a single, local, point of contact for the entire lighting control system enables customers to receive a quick response without the lengthy process of scheduling assistance from manufacturers directly.